Inbound support/inbound sales
We are one of the leading inbound call center outsourcing service providers to global clients. The inbound service includes providing technical calls support, non-technical support, order taking services, inbound sales, customer services, helpdesk solutions etc.
Outbound support refers to calling out people who tried to reach the client through inbound email or chat. These are different from cold calling or telemarketing calls. It helps to reach out customers whom we fail to service or requested for call backs or enquired through email or chat for a call back. This type of services can be used to convey special instructions, offers, deals, reminders, surveys, data collection etc.
We offer customized technical support functions for software, electronic gadgets, electronic products, special equipment’s etc. Our training department takes the formal training from the client and the same will be imparted to the team to provide support. Our services are customized to cater to various time zones, languages and skills. The technical support functions can be offered through call center, email support and chat support. There are new opportunities to sell add on products and services through the technical support function.